Återbetalningspolicy

RETURN POLICY

We accept returns within 14 days of delivery.

To be eligible for a return, your item must be in the 
same condition that you received it, unworn or unused, 
with tags, and in its original packaging. You will also 
need the receipt or proof of purchase.

To start a return, contact us at:
christmassongsbysammy@gmail.com

RETURN SHIPPING

Customers are responsible for all return shipping costs. 
We recommend using a trackable shipping service as we 
cannot guarantee receipt of your returned item.

RESTOCKING FEE

All approved returns are subject to a 5% restocking fee 
which will be deducted from your refund amount.

DAMAGES AND ISSUES

If your order arrives damaged, defective or incorrect, 
please contact us within 7 days of receiving your order 
at christmassongsbysammy@gmail.com

Please include your order number, a clear photo of the 
item and a description of the issue. We will work with 
our production partner to resolve the issue and offer 
a replacement where applicable.

REFUNDS

Once we receive and inspect your return, we will notify 
you of the approval status.

If approved, your refund will be processed to your 
original payment method within 10 business days, minus 
the 5% restocking fee.

Please allow additional time for your bank or credit 
card company to process the refund.

If more than 15 business days have passed since your 
return was approved, contact us at:
christmassongsbysammy@gmail.com

CANCELLATIONS

Orders cannot be cancelled once placed as production 
begins immediately after purchase. Please review your 
order carefully before completing your purchase.

EUROPEAN UNION CUSTOMERS

If your order is shipped into the European Union, you 
have the right to cancel or return your order within 
14 days for any reason and without justification.

Your item must be in the same condition that you 
received it, unworn or unused, with tags, and in its 
original packaging. You will also need the receipt or 
proof of purchase.

QUESTIONS

Contact us at christmassongsbysammy@gmail.com

We aim to respond within 24 hours. 🎄